Ofsted Statutory Information Summary

At Willow Nursery & Best Start Family Hub, we are committed to transparency and ensuring parents have access to information required under the Early Years Foundation Stage (EYFS) statutory framework.

This page provides key information about our nursery, including registration, inspections, policies, and staff information.

Nursery Registration

• Registered Provider: Brent Council
• Nursery Name: Willow Nursery & Best Start Family Hub
• Address: Barnhill Rd, Wembley, Middlesex, HA9 9YP
• Telephone: 020 8937 6561 / 6562
• Email: Willow.FWC@brent.gov.uk
• Ofsted Registration Number: EY335023
• Ofsted Registration: Early Years Provider (0–5 years)

We are registered to care for children aged 0–5 years and follow the Early Years Foundation Stage (EYFS) curriculum.

Ofsted Inspection Report

Our nursery was graded Good in our most recent Ofsted inspection, which took place in March 2023.

You can view the full inspection report on the Ofsted website:
Reports Ofsted

To access the report:

1. Click the link above
2. Enter our registration number: EY335023
3. Enter our postcode: HA9 9YP
4. Select the inspection from March 2023

Our report highlights our commitment to high-quality care, learning, and safeguarding, and we continually strive to maintain and improve our standards.

Policies and Procedures

We make our key policies available online to ensure transparency and compliance with statutory requirements. Policies include:

• Safeguarding & Child Protection Policy
• Equality & Diversity Policy
• Behaviour and Promoting Positive Behaviour Policy
• Health & Safety Policy
• Complaints Policy
• Data Protection & Privacy Policy
• Teaching & Learning Policy

Full copies of all policies are available upon request from the nursery office.

Staff and Qualifications

All staff at Willow Nursery & Best Start Family Hub are appropriately qualified and have received enhanced DBS checks.

• Our staff team includes qualified Early Years Practitioners, SENDCo, and Senior Leadership Team members.
• All staff receive ongoing professional development, including regular safeguarding, first aid, and EYFS training.

Safeguarding and Child Protection

The safety and wellbeing of children is our highest priority. We have robust safeguarding procedures and trained staff to ensure children are safe, secure and supported.

• Designated Safeguarding Lead (DSL): Mahboobeh Nazemi
• Deputy DSLs: Shelina Begum, Amanda Richbell-Williams, Josephine – SENDCo

We comply with the Prevent Duty, FGM legislation, and follow statutory safeguarding guidance.

Complaints Procedure

Parents and carers have the right to raise concerns about the nursery. Our complaints procedure is available in line with statutory requirements.

• Complaints can be made in writing to the nursery office.
• A full copy of the Complaints Policy is available upon request.
• If you are not satisfied with the outcome, you may contact Ofsted directly:
  Ofsted Contact: 0300 123 1231
  Website: Ofsted

Teaching & Learning

We follow the EYFS framework, providing high-quality early education and care for all children.

• Focus on communication, language, early literacy and maths, creative development, social-emotional skills, and physical development.
• Inclusive environment supporting all children, including those with SEND.
• Learning is provided through play, exploration, structured activities, and outdoor learning.

Fees and Funding

• Information about nursery fees, payment schedules, and funding eligibility (e.g., 15 or 30 hours funded childcare for 3–4-year-olds) is available on request.
• All information is provided in line with local authority guidance.

Accessibility and Inclusion

• Willow Nursery & Best Start Family Hub is an inclusive setting, welcoming children from all backgrounds and abilities.
• We work closely with families and external agencies to support children with SEND or additional needs.

This page is regularly updated to ensure full compliance with Ofsted and EYFS requirements.